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Customer Support
For questions about orders, products or returns, you can reach our support via the following methods:
  • Telephone: +61 3 879 727 67 (Mon–Fri, 8:00–16:30) (Australian Eastern Standard Time, excluding Australian public holidays)
  • Contact form

 

Disclaimer: Despite careful review of the content, we assume no liability for the content of external links. The operators of the linked websites are solely responsible for their content.

All information and statements provided on our website are non-binding. Groundies Australia assumes no liability for the accuracy or completeness of the information contained therein, and in particular, no guarantees, assurances of specific product characteristics, or other legal claims are established. We will, of course, correct any errors in content immediately upon becoming aware of them. Furthermore, we periodically make changes to the content of our printed information, which are also reflected on the website with varying delays, meaning that some of the website content may no longer be up-to-date. We therefore ask you to additionally check the current status of our product information and the availability of individual products by contacting our sales department.

We do not constantly monitor the information on other websites that can be accessed via links from these websites, so we are not responsible for their content.

Downloads

Groundies Australia assumes no liability for the accuracy of any data or software made available for download on our website. Groundies Australia thoroughly checks all downloadable data and software for viruses. Nevertheless, it is recommended that downloaded data or software be checked again for viruses using the latest antivirus software.

Copyright and other special protection rights

The content of these web pages is protected by copyright. You may only download one copy of the information found on these web pages to a single computer for your personal, non-commercial, internal use. Otherwise, logos, graphics, text, sounds, or images on these web pages may only be copied, reproduced, modified, published, downloaded, sent, transmitted, or otherwise used with the prior written consent of Groundies Australia. Where product and company names are mentioned, they may be registered trademarks or brands, the unauthorised use of which may result in claims for injunctive relief and damages.

Confidentiality and protection of personal data - Applicable law

The Internet is not a secure system, so we cannot guarantee that information or personal data transmitted to us is protected from being accessed by third parties during transmission.

Alternative dispute resolution pursuant to Article 14(1) of the ODR Regulation and Section 36 of the German Consumer Dispute Resolution Act (VSBG):

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.